"Workflow" is easy to create; users can customize forms and reports at will; the time for creating forms is reduced by 90%, and it supports various mobile platforms.
Communication with customers is one of the major areas of work for Hong Kong Yakult. Before introducing ReportNOW, the work team had to handwrite the receipts and business reports, and then created a digital copy through inputting the data into the computer. The entire work procedure was time-consuming and had a higher chance of making errors. Consequently, they had to spend extra time on revising and correcting the mistakes. Compared to other systems, ReportNOW is an enterprise management system that can respond quickly and process a ton of data simultaneously. ReportNOW enables a wide range of performance of business operation as well as update of different reports in real time, and requires minimal time for back-end operation. Meanwhile, ReportNOW has a high cost-performance value given many of the similar systems which are priced more than a million dollar.
Since the adoption of ReportNOW, the accuracy of receipts and business reports is significantly improved. Very often, the clients may request Hong Kong Yakult for the proof of receipt. In these situations, ReportNOW can effectively generate receipts without the typos made usually by handwritten forms (e.g. the number of 0 and 6, 2 and 7, 3 and 5, etc.). The clients can receive the accurate proof of receipt, which in turn avoids mistakes and misunderstandings. On the other hand, the digitalization of generating receipts and business reports streamlines the complicated work procedures. Thanks to the enhancement of overall operation efficiency, the work team can now spend extra time on improving the quality of products and services, such as visual merchandising and provision of additional service like loan of refrigerator. Besides, the managerial team now has more time to focus on business expansion. They can devote more time to develop the market and introduce the Yakult products to wider potential customers.
With ReportNOW, the managerial team can access the internal data and monitor the sale situation of the products in real time. This helps them keep up with the market and draw up business strategies accordingly. r-Designer allows the users to create new reports or modify existing report formats effortlessly and swiftly. Compared to manual means, this digitalized way of drafting reports is time-saving and facilitates the standardization of format of different reports.
